Thursday, May 11, 2006

Trigger-Happy TM Net!

The people working at TM Net are really seemingly trigger-happy and efficient when it comes to suspending people's accounts, but when it comes to reactivating the accounts, they just take their own sweet time to do so. The last time it happened, I had to make three to four calls to their hotline, and this time round I had to call them TWICE and waited more than two hours here!

Today the first time it was a guy who took my call. Oh come on, although it's the third month already, this month's bill wasn't even overdue yet, and I received no red-coloured notices in my postbox. I told that to the guy but was replied to check my e-mail inbox, as they'd be sending notices to the e-mail accounts now rather than snail mail. When everything was done I was told it'd take up to two hours for me to get back online, but two hours passed and the situation remained unchanged. It only took a second phone call to TM Net before it was finally back to normal.

I remembered the guy mentioning about the e-mail notices and took a look in my inbox, and I found this piece of mail. Look at the underlined part.

(Name and e-mail address has been censored to protect the innocent. Well... Okay okay, it's for privacy actually. :P)

So, in addition to TM Net technicians who suspend accounts that gleefully, the connection has also been really bad in the past few nights. And now, we have to pay an extra RM10 for unreliable reactivation? You must be kidding me!

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